In this issue, we devote our attention to several highly varied topics from successful ERNI projects. They all share the same objective: successfully fashioning the future of your enterprise by optimum use of existing tools and best practices.
CRM is presently the standard for customer management in many organisations. But are you exploiting the full potential of your customers with CRM? CRM performance management gives you a clear indication of how successful your customer management activities are and thus enables you to set the right course for the future.
Using ITIL helps you coordinate your IT development and operations activities. This lets you adapt your IT to best match your business requirements while nipping potential problems in the bud.
How satisfied are you and your stakeholders with your IT architecture? You can use a scenario-based architecture review to obtain a full picture of the present capability of your architecture and its ability to adapt to future needs. The article 'Quality Assurance: From Theory to Practice' provides practical suggestions for improving the cooperation of your development and test teams so you can roll out software releases even more efficiently and effectively.
And finally, even if you've already planned your summer holiday, we'd like to invite you to join us on a trip from .NET 1.1 to .NET 2.0. Take advantage of our travelogue to plan your own voyage of discovery. I hope you find this issue thought-provoking and stimulating.