Duty and Choice in Cooperation

Download PDF

Duty and Choice in Cooperation

Experience No.: 60

This issue of EXPERIENCE looks at how customers can transfer greater responsibility to their suppliers and the benefits this may bring. If a company brings in external support, it has to decide how much responsibility and risk it is willing to assume in terms of the cost and quality of the services being purchased. If a supplier provides only human resources, it is the customer's responsibility to decide how they are used and the level of scaling flexibility is extremely restricted. Consequently, the thought of being dependent on external resources makes many customers uneasy. We use specific examples to show the expertise a partner should have at its disposal and the procedures it should have mastered to ensure it can assume more responsibility in a project while generating added value for its customers.

The first article therefore focuses on selecting the right model of cooperation from the extensive range of cooperation variants. We outline why you should place your trust in a partner that can tailor its model of cooperation to your particular situation.

The second article discusses the way in which projects can be successfully implemented despite language barriers. Read about tried and tested methodologies and tools that your partner can use in a responsible manner to overcome communication barriers in shared projects and ensure problem-free communication.

In the third article we use test situations to illustrate how and why responsibility can and should be transferred to ensure the quality of processes when interacting on software development and testing.

Greater involvement in a project enables a partner to achieve a more sustainable effect above and beyond the expected result. The final article examines to what extent an organisation can raise its level of maturity if the partner embraces its role in the collaboration in a responsible manner.