Seeking the right kind of solution
A lack of resources or know-how - the typical motivation for seeking external help - can come in many diverse forms, just like the many ways in which support can be provided. Possibilities range from the purchase of a complete solution to engagement of an external service provider at the customer's site or training of employees. Choosing the service type has an impact on success or failure that is just as critical as choosing the strategic partner. A good solution provider will have experience with the various service types and be able to give advice as to the type of support that is most sustainable in the given individual situation.